Adobe In-App File Extension Resolution
If you are experiencing an issue with the Adobe Panel where the activity is not validating please refer to this solution.
In most installations, users encounter no issues. However, for those who do experience this specific problem, we've developed a solution.
Please see the following instructions for a fix that should resolve your issue with the MSi Adobe Courseware. A temporary folder needs to be writable by our application inside each user’s “Roaming” folder. An empty folder named “msi” needs to be created.
Please note that in our recent testing we have found that the fix does not require an administrative account. This is a one-time per user fix that should resolve the issue.
In our research we have found that certain windows environments are restricting our application from creating the folder on its own. Once the “msi” folder is created the application should work as normal.
Windows 10/11 Instructions
1. Download the Script
a. Script
2. Navigate to your Downloads Folder
3. Right click on the “fixpermissions” File and Select Open
4. If you receive a “Windows Protected your PC” message, Select More info
5. Select “Run anyway”
6. Navigate to “C:\Users\[user]\AppData\Roaming” to verify the “msi” Folder was downloaded
This can be done manually by using the Windows File Manager to create the folder as well.
Adobe In-App File Extension Resolution
In most installations, users encounter no issues. However, for those who experience a specific problem, the following solution has been developed for the MSi Adobe Courseware.
A writable temporary folder must exist in each user’s “Roaming” directory. An empty folder named “msi” needs to be created.
Recent testing confirms the fix does not require an administrative account. This is a one-time per user fix to resolve the issue. Certain Windows environments restrict the application from creating this folder automatically. Once created, the application should function as expected.
Windows 10/11 Instructions
- Download the Script.
- a. Script
- Navigate to your Downloads Folder.
- Right click on the “fixpermissions” file and select Open.
- If you receive a “Windows Protected your PC” message, select “More info”.
- Select “Run anyway”.
- Verify the folder:
- Navigate to
C:\Users\[user]\AppData\Roamingand check that a folder namedmsiexists.
- Navigate to
If Needed: Create Manually
This can also be done manually using Windows File Manager:
Go to C:\Users\[user]\AppData\Roaming and create a folder named msi.
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